Step4: Choose the reason for cancellation, and then select Continue. Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan. After that, you'll not be auto-deducted in the next billing period. We recommend you follow the instructions below to cancel the auto-renewal subscription manually. Meanwhile, we have specifically noted this point on the subscription page. And we'll send a reminder email to the customer before he/she is auto-renewed.
Normally, there would be an auto-renew service when users subscribed to a monthly/quarterly/yearly plan. Per your description, please allow me to make a brief explanation as below. Wondershare values each customer's benefits and we'll do our best to help you out. Sorry to hear that you didn't have a good experience with our subscription mode. Reply from Wondershare Updated an hour ago
#Wondershare inclowdz review update
To take care of your concern, would you please just update the order number here? It would be helpful for us to further evaluate your refund request. Look forward to your contact! - 08-09-2022 We are willing further look into your case, however, there is still no update from you yet. You are important to us, and we'd like to help as much as we're able to. Noting you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will further look into your refund request and do the needful assistance for you ASAP. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place.
So that we can give some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. For your case, please allow us to make some explanation as below. But don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. We desire every interaction you have with us to be as smooth and as hassle-free as possible, but sadly, we didn't achieve it this time.
To take care of your concern, would you please send more details to We'll put your case in the 1st priority and do the needful assistance for you ASAP. Your patience and cooperation are highly appreciated! - 08-09-2022 We are willing further look into your case, however, there is still no update from you yet. It is our ultimate pursuit that users can have a happy experience! So I hope you will consider giving us a chance to investigate your issue and resolve it. Could you please describe more details regarding the charge of £40? You may also send us your contact email or order number after receiving a request from Trustpilot. It is really heartbroken for us to read your review without knowing the root reason, and we desperately hope to look into your case and help you save time and money, however, the current information is too limited. Firstly, I'd like to present our deepest apologies for any inconvenience that happened on your end. Reply from Wondershare Updated 4 hours ago
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